Terms & Conditions
Business Health Institute | Version 2.0 | June 2026
|
Supplier
|
Business Health Consultancy Limited (registration
number: 11922316) trading as Business Health
Institute
|
|
Registered
Address
|
Floor 1, Capital House, 8 Pittman Court, Pittman Way,
Fulwood, Preston, PR2 9ZG
|
|
Contact
|
info@businesshealthinstitute.co.uk
|
|
Effective Date
|
June 2026
|
1. Application
1.1 These Terms and Conditions will apply to the purchase of the Service by you
(the Customer or You) from Business Health Consultancy Limited (registration
number: 11922316) trading as Business Health Institute of Floor 1, Capital
House, 8 Pittman Court, Pittman Way, Fulwood, Preston, PR2 9ZG, with the email
address info@businesshealthinstitute.co.uk (the Supplier or Us or We).
1.2 These are the terms on which we sell the Service to you. By ordering the
Service, you agree to be bound by these Terms and Conditions.
1.3 The Supplier provides organisational wellbeing, psychological insight, and
consultancy services which operate as a hybrid psychological organisational
consultancy. These Services are advisory in nature and are not clinical treatment,
medical intervention, or employment management services.
2. Definitions and Interpretation
2.4 Confidential Information: all confidential information disclosed by the
Customer and Employees to the Supplier.
2.5 Contract: the agreement between the Supplier and the Customer for the
supply and purchase of the Service incorporating these Conditions.
2.8 Employee: the person employed by the Customer who will use the Service.
2.9 Force Majeure: an event beyond reasonable control preventing or delaying
performance of obligations including natural disasters, war, or supply failures,
excluding the Customer’s inability to pay.
3. Delivery of Service
3.1 Service delivery will be in accordance with the Quotation.
3.2 If the Supplier is delayed or unable to provide the Service, they will inform
the Customer as soon as possible of the revised delivery schedule.
3.3 Where the Service is commissioned for specific named individuals, the
Service is allocated to those named individuals only. Services allocated to named
individuals are non-transferable unless otherwise agreed at the Supplier’s
discretion.
3.4 The Customer is responsible for ensuring that named individuals remain
available and willing to participate in the Service. Where a named individual
leaves employment, withdraws, or becomes unavailable, the Supplier is not
obliged to provide a refund or replacement Service but may, at its sole
discretion, offer an alternative participant allocation or rearrangement.
4. Price
4.1 Price is as specified in the Quotation.
4.2 The Price will be confirmed in an Invoice generated by the Supplier.
5. Booking
5.3 The Customer is responsible for confirming the accuracy of named
participant details at the time of booking.
6. Payment
6.2 Reports
6.2.1 Full payment must be received before any individual stress assessment
reports or OHFB workplace wellbeing assessment reports are released.
6.2.3 No reports will be released without the required written consent from the
individual being assessed.
6.3 Late or Non Payment
6.3.1 The Supplier reserves the right to suspend the provision of reports or
services until payment is received in full.
6.3.2 The Supplier shall have no liability for any delay or disruption to services
arising from such suspension.
7. Liability
7.1 The Supplier does not guarantee results for the Customer or Employees.
7.2 It is the Customer’s responsibility to ensure all Employees sign the
Disclaimer.
7.3 The Supplier does not exclude liability for:
•fraudulent act or omission
•death or personal injury caused by negligence
7.5 The Supplier is not liable for loss which was not reasonably foreseeable at
the time the Contract was made.
7.6 The Supplier’s total liability shall not exceed the total Price paid for the
relevant Service giving rise to the claim.
7.7 The Supplier shall not be liable for indirect or consequential loss, including:
•loss of profit
•loss of business
•loss of opportunity
•loss of reputation
8. Nature and Scope of Wellbeing Services
8.1 The Service is provided for wellbeing, educational, and organisational
insight purposes only.
8.2 The Service does not constitute medical, psychiatric, diagnostic, or
therapeutic treatment.
8.3 Reports and feedback must not be relied upon as clinical diagnosis or
medical advice.
8.4 The Customer remains responsible for Employee welfare, employment
decisions, and referral to clinical or occupational health services where required.
8.5 The Supplier reserves the right to recommend external support where needs
fall beyond the scope of the Service.
9. Data Accuracy and Customer Responsibility
9.1 The Customer is responsible for ensuring all Employee information provided
to the Supplier is accurate, complete, and lawfully obtained.
9.2 The Supplier shall not be liable for delays or additional costs arising from
inaccurate, incomplete, or outdated information.
9.3 The Customer confirms it has obtained a lawful basis and all necessary
permissions to share Employee personal data with the Supplier, including where
that data constitutes special category data under UK data protection law (such
as health or wellbeing information).
9.4 The Customer warrants that it has informed Employees that their personal
data will be processed by the Supplier and, where applicable, by the Supplier’s
third-party processors, in connection with the delivery of the Service.
10. Confidentiality
The Supplier will:
•keep Confidential Information confidential
•not disclose Confidential Information without prior written consent
•take reasonable measures to protect the confidentiality of all information
shared
11. Data Protection and Privacy
|
Key data protection obligations — summary
The Supplier complies with the UK General Data Protection Regulation (UK
GDPR) and the Data Protection Act 2018 in all processing of personal data
connected with the delivery of the Service.
Data protection enquiries: info@businesshealthinstitute.co.uk
Full Privacy Notice: businesshealthinstitute.co.uk/privacy
|
11.1 The Supplier will comply with the UK General Data Protection Regulation
(UK GDPR) and the Data Protection Act 2018 in all processing of personal data in
connection with the delivery of the Service.
11.2 The Supplier acts as data controller in respect of personal data collected
directly from Employees and participants in connection with the Service. Where
the Supplier processes personal data on behalf of the Customer, it does so as a
data processor and will process such data only in accordance with the
Customer’s documented instructions.
11.3 The Supplier uses trusted third-party data processors to deliver elements
of the Service. These currently include:
•Afriforte — provider of psychometric and organisational diagnostic
assessment tools. Employee assessment data is shared with Afriforte to
generate results. Afriforte processes data in accordance with its own data
protection obligations.
•Firstbeat Life — provider of Heart Rate Variability (HRV) physiological
monitoring technology. Where the Service includes HRV monitoring,
participant physiological data is processed via the Firstbeat Life platform.
•Stripe — payment processing. Payment data is processed securely by
Stripe. The Supplier does not store card details directly.
•Anthropic — AI-generated personalised insights (The Unseen Load only).
No data is retained by Anthropic beyond the processing of an individual’s
request.
•Formspree and Netlify — form submission, email delivery, and website
hosting.
•
11.4 The Supplier will ensure all third-party processors are subject to
appropriate contractual data protection obligations and process personal data
only as permitted by UK data protection law.
11.5 Individual consent for special category data: where the Service involves
the collection or processing of special category personal data (including health-
related self-reported information, physiological data, or psychometric results),
the Supplier will obtain explicit written consent from each individual participant
prior to collecting such data. The Customer must not instruct the Supplier to
collect or process special category data without first ensuring individuals have
been given the opportunity to provide or withhold consent freely.
11.6 No reports, assessment results, or data outputs relating to an individual
will be released without that individual’s prior written consent, regardless of
whether the Customer has commissioned and paid for the Service.
11.7 The Supplier retains personal data for the periods set out in its Data
Retention Policy, copies of which are available on request. As a general rule,
records are retained for a minimum of seven years from the end of the relevant
engagement.
11.8 Individuals have rights in relation to their personal data under UK data
protection law, including the right of access, rectification, erasure, and the right
to complain to the Information Commissioner’s Office (ICO). The Supplier’s full
Privacy Notice, setting out how these rights may be exercised, is available at
businesshealthinstitute.co.uk/privacy.
11.9 Case studies and anonymised references to the Customer’s organisation
require the express prior consent of the Customer. Individual privacy will be
maintained at all times and no individual will be identifiable in any published
case study or marketing material without their separate explicit consent.
12. Termination and Cancellation
12.1 The Supplier may terminate if the Customer commits a material breach.
12.3 The Supplier may charge the full Price but will try to rearrange the Service.
12.4 Cancellation and No Show Policy
•Late cancellation may be charged at 50 percent of the Service value
•No shows may be charged at 100 percent of the Service value
12.5 The Supplier reserves the right to recover reasonable costs already
incurred, including:
•preparation time
•administration
•resource allocation
•reserved delivery capacity
12.6 The Supplier shall not be liable for reduction in programme effectiveness
following cancellation.
12.7 The Supplier may charge up to the full value of the affected Service.
12.8 Unused Services may be reassigned at the Supplier’s discretion within a
specified timeframe. If not utilised within that timeframe, Services will be
forfeited and no refund will be payable.
13. Entire Agreement
The Contract constitutes the entire agreement between the parties in relation to
its subject matter and supersedes all previous agreements, representations, and
understandings.
14. Variation
No variation to these Terms and Conditions is valid unless made in writing and
signed by an authorised representative of the Supplier.
15. Severance
If any provision of these Terms and Conditions is found to be invalid,
unenforceable, or illegal, the remaining provisions shall continue in full force and
effect.
16. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in
connection with them shall be governed by and construed in accordance with the
laws of England and Wales.
17. Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any
dispute or claim arising out of or in connection with these Terms and Conditions.
Business Health Institute | businesshealthinstitute.co.uk
Terms and Conditions v2.0 | Effective June 2026 |
info@businesshealthinstitute.co.uk