Terms & Conditions
1. Application
1.1 These Terms and Conditions will apply to the purchase of the Service, by
you (the Customer or You) from Business Health Consultancy Limited
(registration number: 11922316) trading as Business Health Institute of Charter
House, Pittman Way, Fulwood, Preston, PR2 9ZD, with the email address
jb@businesshealthinstitute.co.uk (the Supplier or Us or We).
1.2 These are the terms on which we sell the Service to you. By ordering the
Service, you agree to be bound by these Terms and Conditions.
2. Definitions and Interpretation
2.1 Booking Confirmation: confirmation that the Service has been booked.
2.2 Business Day: a day other than a Saturday, Sunday or bank or public
holiday when banks generally are open for non-automated business in England.
2.3 Conditions: the Supplier’s terms and conditions as set out in this document.
2.4 Confidential Information: all confidential information disclosed by the
Customer and Employees to the Supplier.
2.5 Contract: the agreement between the Supplier and the Customer for the
supply and purchase of the Service incorporating these Conditions.
2.6 Customer: the person or entity who purchases the Service from the Supplier
as specified in the Quotation.
2.7 Disclaimer: the disclaimer set out in Schedule 1.
2.8 Employee: the person employed by the Customer who will use the Service.
2.9 Force Majeure: an event beyond reasonable control preventing or delaying
performance of obligations (e.g., natural disasters, war, supply failures),
excluding the Customer’s inability to pay.
2.10 Price: has the meaning in clause 4.
2.11 Quotation: the document sent to the Customer detailing the Service to be
provided by the Supplier at the specified Price and includes the specified
Cancellation Policy.
2.12 Service: the service provided by the Supplier as set out in the Quotation.
2.13 Supplier: the person who sells the Service to the Customer and whose
details are set out in these Conditions.
3. Delivery of Service
3.1 Service delivery will be in accordance with the Quotation.
3.2 If the Supplier is delayed or unable to provide the Service, they will inform
the Customer as soon as possible of the revised delivery schedule.
4. Price
4.1 Price is as specified in the Quotation.
4.2 The Price will be confirmed in an Invoice generated by the Supplier.
5. Booking
5.1 The Customer can request the Service detailed in the Quotation via email.
5.2 The Supplier will issue:
5.2.1 Booking Confirmation;
5.2.2 Invoice incorporating the Price.
6. Payment
6.1 Payment shall be made in accordance with the Quotation and confirmed in
the Invoice.
6.2 Reports
6.2.1 Full payment must be received before any individual stress assessment
reports or OHFB workplace wellbeing assessment reports are released.
6.2.2 For programmes running over a set period (e.g., 12 months), reports will be
provided at the agreed intervals, subject to payments being up to date in line
with the Quotation.
6.2.3 No reports will be released without the required written consent from the
individual(s) being assessed.
6.3 Late or Non-Payment
6.3.1 If payment is not received by the due date, the Supplier reserves the right
to suspend the provision of reports and/or services until payment is
received in full.
6.3.2 The Supplier shall have no liability for any delay or disruption to services
arising from such suspension.
7. Liability
7.1 The Supplier does not guarantee results for the Customer or Employees.
7.2 It is the Customer’s responsibility to ensure all Employees sign the
Disclaimer.
7.3 The Supplier does not exclude liability for:
7.3.1 any fraudulent act or omission;
7.3.2 death or personal injury caused by negligence or breach of the
Supplier’s legal obligations.
7.4 The Supplier maintains Public Liability Insurance to this effect.
7.5 The Supplier is not liable for loss which was not reasonably foreseeable at
the time the Contract was made.
8. Force Majeure
8.1 Neither party is liable for delays caused by Force Majeure, provided they:
8.1.1 notify the other party promptly of the event and expected duration;
8.1.2 use best endeavours to minimise the effects of the event.
9. Confidentiality
9.1 The Supplier will:
9.1.1 keep all Confidential Information confidential;
9.1.2 not disclose it to third parties without the Customer’s prior consent;
9.1.3 take reasonable measures to ensure confidentiality;
9.1.4 use it only as required to provide the Service.
10. Privacy
10.1 The Supplier will comply with GDPR regarding Customer and Employee
data.
10.2 Any case study for marketing purposes requires express consent and
Employee privacy will be maintained.
11. Termination and Cancellation
11.1 The Supplier may terminate the Contract if:
11.1.1 the Customer commits an irreparable material breach;
11.1.2 the Customer fails to remedy a material breach within 14 Business Days;
11.1.3 any consent, licence, or authorisation required by the Supplier is revoked
or modified.
11.2 The Supplier may cancel the Service if incapacitated or unavoidably absent:
11.2.1 rearranging the Service at the earliest convenience; or
11.2.2 issuing a pro-rata refund for elements that cannot be rescheduled.
11.3 The Customer may cancel after Booking Confirmation. The Supplier may
charge the full Price but will try to rearrange the Service.
11.4 Cancellation / No-Show Policy
11.4.1 Cancellations within 24 hours may be charged at 50% of the fee.
11.4.2 No-shows will be charged at 100% of the fee, unless exceptional
circumstances apply.
12. Entire Agreement
12.1 The Contract constitutes the entire agreement between the parties,
superseding all previous agreements.
12.2 No party shall have remedies for statements not expressly in the Contract.
12.3 Nothing limits liability for fraud.
13. Variation
No variation is valid unless in writing and signed by the Supplier.
14. Severance
If any provision is invalid, the remainder of the Contract remains enforceable.
15. Governing Law
The Contract is governed by the laws of England and Wales.
16. Jurisdiction
The courts of England and Wales have exclusive jurisdiction over disputes.